We are seeking for a detail-oriented IT Support Specialist with strong problem-solving abilities to troubleshoot computer, network, software, and hardware issues, ensuring timely and professional resolution. The candidate should be patient, with good communication skills, and should have the desire to learn new technologies.

Location: Remote with availability during central time business hours

About the Company:
Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description:

This position is responsible for providing computer/network support to office staff. The candidate recommend best practices to streamline support issues. The person would occasionally work remotely during non-office hours to troubleshoot client infrastructure issues.

Key Responsabilities:

It’s primarily an IT helpdesk kind of a role with few instances of server and network administration along with SharePoint and Power Platform.

1. IT Helpdesk

• Investigate, diagnose, and solve all computer hardware, software, and network faults in a timely and professional manner
• Resolve all Helpdesk tickets within the stipulated time
• Record events and problems and their resolution in logs
• Assign and install appropriate hardware / peripherals / licens
• Set up and configure new computers
• Preventive maintenance of devices (laptops, MacBooks, etc.) including but not limited to OS updates, BIOS updates, antivirus updates, firmware updates, disk clean-ups, defragmentation

2. User Administration, Monitoring, and Equipment provisioning

• Create users and give appropriate rights independently
• Install and update Windows/Linux/MacOS software on client machines
• Install and configure web/db servers like but not limited to IIS, Apache, Nginx, MySQL MSSQL
• Configure/troubleshoot VPN connections on client machines
• Setup and configure Docker containers
• Monitor the status of internal servers and services using tools and consoles
• Monitor backups regularly and alert relevant team members when automatic backups fail
• Keep the assets and inventory updated. Assign license as needed by the user

Required Skills and Qualifications:

• +3 years of experience in System Administration/IT Support
• Experience in software, hardware and network troubleshooting
• Experience in Windows, Windows Server, Mac OS
• Experience installing, configuring, and maintaining services such as IIS, MSSQL, MySQL, Bind, Apache,
  MySQL, Nginx, etc.
• Basic understanding of cloud hosting: AWS, Azure, GCP
• Basic understanding of Active Directory, DNS, DHCP
• Knowledge of FPS, ACLs
• Knowledge of WDS, Hyper-V
• Knowledge of SharePoint would be an added advantage

Nice-to-Haves:

• Certifications preferred: AWS, Azure, Microsoft, Cisco, cybersecurity

What we offer:

• The chance to work on impactful projects with a talented team
• A collaborative and inclusive work environment
• Opportunities for professional growth and development
• Excellent compensation in USD
• Hardware and software setup (if needed)