We are seeking a dedicated Computer/Network Support Specialist to provide tech support to our office staff. The ideal candidate will solve common tech problems, recommend best practices, and occasionally work remotely during non-office hours to troubleshoot client infrastructure issues. Excellent problem-solving skills, patience, strong communication abilities, and a desire to learn new technologies are essential.

Location:

About the Company:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description

Responsibilities:

IT Helpdesk– Unsupervised

• Diagnose and solve computer hardware, software and network issues.
• Setup new laptops and desktops, configure software (e.g. MS Office, VPN, etc.).
• Setupnewusers’ accounts, profiles and handle password issues.
• Workwith vendors to resolve any IT related issues independently.
• Identify users’ requirements and provide peripherals like keyboard, mouse, etc.
• Keep the asset and inventory updated.
• Ensure the onboarding or exit formalities are completed for employees.

Systems Administration– Unsupervised

• Create users and give appropriate rights using Active Directory.
• Install and update Windows and Mac software on client and server machines.
• Roll out software updates and patches using software update server.
• Preventive maintenance of user computers and servers including updates to OS, BIOS, antivirus, and firmware, disk clean-ups, defragmentation.

Network Administration- Unsupervised

• Support and administration of office network.
• Regularly monitor and manage server backups; test backup restores.

Network Administration- Under Supervision

• Configure network firewall.
• Configure DNS, DHCP.
• Client Infrastructure Maintenance.
• Setup and maintain clients’ servers in data center.
• Backups: define strategy, review strategy, configure, execute and test backups.
• Configure security policies as per best practices on clients’ servers.
• Maintain change log per clients’ standards.
• Review event logs of the server and alert the relevant team members when needed.
• Preventive maintenance of servers.
• Evaluate, test and install software and tools on servers.

Qualifications

• Experience in software, hardware and network troubleshooting.
• Experience in Windows, Windows Server, Mac OS.
• Some knowledge/experience installing, configuring, and maintaining services such as IIS, Microsoft SQL Server, MySQL, Bind, Apache, MySQL, Nginx, etc.
• Some knowledge/experience with cloud hosting: AWS, Azure.
• Some knowledge/experience in Active Directory, DNS, DHCP.
• Knowledge of WDS, Hyper-V.

Personal Skills

• Ability to communicate well verbally and in writing with various levels from junior developers to executive staff.
• Ability to stay calm, professional in troubleshooting and resolving support issues.
• Should like working with people and training others.
• Ability to quickly learn new concepts and software.
• Ability to work in team environment.
• Ability to adjust tasks and schedule and adapt to changing priorities.

Education and Work Experience

• This individual should possess a graduate degree in a computer related field and have +2 years of experience in similar positions.

What We Offer:

• Flexible working hours and remote work options.
• Opportunities for a professional growth and development
• A collaborative and inclusive growth and development.
• The chance to work on an impactful project with a talented team.
• Excellent compensation in USD.
• Hardware and software setup (if needed).