We are looking for proactive Account Managers, who will be focused on developing prospects and managing loyal recurrent customers. The ideal candidate has a sales background in the service sector.

Location: 100% remote. Working hours based on US Central Time Zone.

About the Company:
Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Responsibilities:

• Timely follow up on leads and prospects and build sales pipeline.
• Explain our business model to clients and advise them on our services.
• Work on customer retention through research and an active follow-up.
• Manage accounts for recurrent valued customers. Develop and maintain strong relationships with clients, acting as a trusted consultant and advocate for their needs with a focus on improving buyer experience.
• Provide the highest level of customer service by ensuring client satisfaction from point of contact through project delivery (Processing of sales and post service tasks).
• Identify opportunities for upselling and cross-selling. Find new business opportunities and growth opportunities within your existing accounts.
• Help identify and define key requirements and translation project specifications during the pre-production process, providing proper guidance to the Project Manager and communicate any changes/updates on project specifications and/or scope, if applicable.
• Monitor compliance with agreed-upon schedule and deadlines.
• Ensure queries are answered by clients.
• Serve as the primary point of contact for clients, addressing questions, concerns, and requests.
• Complete an on-time delivery of the service.
• Tackle other related duties as required.

Required Skills and Qualifications:

• Highly motivated person intended to succeed with a positive learning attitude.
• Native or near-native command of the English language.
• Exceptional communication skills, both verbal and written.
• +3-years experience as an Account Manager or related roles.
• Proficient in Microsoft Office products.
• Ability to set priorities and to monitor progress of multiple concurrent prospect and client engagements.
• Experience working with a CRM (Salesforce, Hubspot, Zoho).

Nice-to-Haves: 

• Preferably with a sales background in the service sector.
• Analytical skills and detail-oriented.

What We Offer:

• Flexible working hours and remote work options.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup.