Location: 100% remote from MEXICO. Working hours: US EST business hours, work closely with the offshore India team, and be customer-based in NJ.

About us:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description

Key Responsibilities:

• Lead UiPath BOT support across L1 (monitoring, communication), L2 (config/small code fixes), and L3 (code-level change request).
• Manage incidents, requests, and problems via Snow and Jira.
• Act as the primary contact for client communication and stakeholder engagement.
• Ensure clear, effective communication across technical and business teams.
• Guide support transitions, effort estimation, and RCA for recurring issues.
• Mentor support engineers and ensure SLA adherence.
• Track KPIs and drive automation of support tasks.

Skills & Qualifications:

• 8+ years in RPA, 5+ years in UiPath support/development.
• Strong knowledge of UiPath Orchestrator, Studio, REFramework.
• Experience with SNOW, JIRA, ITIL processes.
• Excellent communication, client handling, and leadership skills.
• Certifications in UiPath, ITIL, or PMP (preferred).

What We Offer:

• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup (mandatory).

The post Senior UiPath Lead – RPA BOT Support appeared first on Abstra.

Location: 100% remote. Working hours are based between the US Central-Eastern Time Zone.

About us:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description:  

Key Responsibilities: 

• Design, develop, and maintain NICE inContact or CXone Studio scripts and call flows. 
• Develop custom scripts and integrations using NICE CXOne Studio, with a focus on integrations with Salesforce, Microsoft Dynamics, and third-party systems via APIs. 
• Lead the implementation and support of CCaaS (Contact Center as a Service) solutions. 
• Develop and improve technical standards for development, including coding standards and best practices 
• Conduct testing and validation to ensure performance, scalability, and reliability of the platform 
• Provide Tier 3 support and act as a subject matter expert for NICE inContact technologies. 
• Work with internal and external stakeholders to translate business needs into requirements and deliver scalable solutions. 
• Monitor system performance, troubleshoot issues, and ensure high availability. 
• Maintain documentation, SOPs, and training materials for internal teams. 
• Stay current with emerging technologies and recommend improvements to enhance the contact center experience. 
• Participate in code reviews, testing, and continuous integration processes. 
• Assist in estimating and planning throughout the software development life cycle. 

 Required Qualifications: 

• Strong experience with APIs and IVRs.
• Strong experience with integration, and/or other parts of the platform beyond basic flows in studio.
• Bachelor’s degree in Computer Science, Information Systems, or related field. 
• 5+ years of experience in contact center technologies, with at least 3 years in scripting and implementing advanced call routing using NICE inContact or CXone Studio 
• Strong software engineering experience in C#, Java, or JavaScript 
• Strong understanding of CCaaS platforms and omnichannel contact center operations. 
• Familiarity with CTI integrations and CRM platforms. 
• Excellent problem-solving, communication, and project management skills. 
• NICE inContact or CXone certifications. 
• Knowledge of implementing AI features in an enterprise environment 
• Experience participating in design discussions with both technical and non-technical audiences. 
• Familiarity or experience with Agile engineering practices (test-driven development, continuous integration, and pair programming, etc.) 
• Agile/Scrum development experience.

Preferred Qualifications: 

• Experience with other CCaaS platforms (e.g., Genesys, Five9, Amazon Connect). 
• Knowledge of cloud platforms (AWS, Azure).

What We Offer:

• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup (mandatory).

The post Contact Center Architect appeared first on Abstra.

Location: 100% ON-SITE, Working hours: 10 am – 7 pm, Wednesday to Sunday. Asunción, Paraguay offices.

About the Company:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description:

Key Responsibilities:

• Monitor candidates live via webcam and screen sharing to prevent academic dishonesty or unauthorized behavior during online exams. 
• Authenticate the identity of examinees prior to test entry using online verification procedures. 
• Clearly communicate exam instructions, protocols, and address candidate questions within established guidelines through chat or voice tools. 
• Continuously observe the virtual exam room, ensuring a quiet, secure, and orderly environment throughout the assessment period. 
• Identify and respond promptly to any suspicious activities, technical issues, or emergencies according to protocol. 
• Collect, secure, and document virtual exam materials and records before, during, and after the session as required. 
• Report incidents, infractions, or irregularities following the institution’s online testing policies. 
• Assist with troubleshooting basic connectivity or platform issues and help candidates adhere to equipment and software setup requirements. 

Qualifications:

• High school diploma or equivalent required; post-secondary education preferred.
• Strong organizational skills and meticulous attention to detail.
• Outstanding verbal and written communication skills, especially in a virtual environment.
• Ability to maintain professionalism, impartiality, and composure during stressful or unexpected situations online.
• Prior experience in a remote educational, proctoring, or customer service setting is an asset.
• Proficiency with computers, web conferencing tools, and online exam platforms is required.

Working Conditions:

• Flexible scheduling may be required, including weekends. 
• Must be able to remain attentive and focused for extended periods in a remote setting. 

What We Offer:

• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup (mandatory).

The post Proctor appeared first on Abstra.

Location: 100% ON-SITE, Working hours: 9 am – 6 pm. Asunción, Paraguay offices.

About the Company:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description:

Key responsibilities and tasks:

• Design and execute manual test cases for functional, exploratory, regression, and integration testing.
• Review user stories and acceptance criteria to design and document manual test cases.
• Execute sanity, smoke, and regression tests across designated functional areas.
• Collaborate with cross-functional teams in Agile ceremonies to define test strategies and acceptance criteria.
• Review user stories for testability and provide feedback to improve quality early in the development cycle.
• Log and track defects using tools like Jira or TFS.
• Support UAT and production deployments.
• Create and maintain test documentation and metrics.
• Collaborate with development and DevOps teams to ensure smooth CI/CD workflows using Azure DevOps.
• Share QA best practices and knowledge with team members when needed.
• Contribute to light automation tasks and explore opportunities to improve test efficiency.
• Stay current with QA trends, tools, and techniques.

Requirements:

• 4+ years of experience in software quality assurance, with a strong focus on manual/functional testing.
• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Solid understanding of Agile methodologies and QA best practices.
• Experience with relational databases and SQL (CRUD operations, joins).
• Strong communication skills in English (written and verbal).
• An analytical mindset with attention to detail and problem-solving skills.
• Familiarity with API testing tools (e.g., Swagger, Postman, SOAP UI).
• Ability to work independently and as part of a distributed team.

Nice-to-have:

• Basic understanding of performance testing tools such as JMeter.
• Exposure to automation frameworks or scripting (e.g., Playwright).
• Experience with mobile app testing.
• ISTQB or CAST certification.
• Experience in the educational industry or in AI development of products/platforms.
• Stay up to date with QA trends and tools, including generative AI applications for testing.

What We Offer:

• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup (mandatory).

The post Software Quality Assurance Analyst Engineer appeared first on Abstra.

Location: 100% ON-SITE, Working hours: 9 am – 6 pm. Asunción, Paraguay offices.

About the Company:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description:

Key Responsibilities:

• Translate user requirements and business goals into clear, user-friendly designs and functional interfaces.
• Develop and maintain reusable HTML, CSS, and TypeScript-Angular code.
• Create wireframes, mockups, and interactive prototypes to visualize design concepts.
• Collaborate with designers to ensure consistency in branding and user experience.
• Conduct user research and usability testing to identify areas for improvement.
• Implement UI/UX designs that ensure cross-browser compatibility and responsiveness.
• Maintain and improve existing web applications and user interfaces.
• Work closely with product managers and engineers to understand project requirements and timelines.
• Communicate design decisions and rationale effectively to stakeholders.
• Participate in design reviews and provide constructive feedback.
• Support additional tasks and responsibilities as requested by the client.

Key Requirements:

• 4+ years of experience in frontend development with a strong UX/UI focus.
• Proficiency in HTML, CSS, TypeScript/JavaScript, and modern frontend frameworks (e.g., React, Vue, Angular).
• Experience with design tools such as Figma, Sketch, or Adobe XD.
• Strong understanding of responsive design and cross-browser compatibility.
• Ability to create and iterate on wireframes, mockups, and prototypes.
• Familiarity with usability testing and user research methodologies.
• Excellent communication and collaboration skills.
• Strong attention to detail and a user-centered mindset.
• Fluent in English (written and spoken).

Nice to Have:

• Experience working in Agile environments.
• Familiarity with accessibility standards (WCAG).
• Basic knowledge of backend technologies or APIs.
• Experience with performance optimization and SEO best practices.

What We Offer:

• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup (mandatory)

The post Frontend Developer (UX/UI experience) appeared first on Abstra.

Location: 100% REMOTE. Working hours are based on the US Central Time Zone.

About the Company:

Abstra is a fast-growing Nearshore Tech Talent services company that provides top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description:

Scope of Work

• Design and implement robust UI test automation solutions for Excel add-in functionalities.
• Ensure high test coverage and quality assurance throughout the software development lifecycle.

Key Responsibilities

• Analyze business and technical requirements for the FDR Excel-based add-in.
• Develop and maintain automated UI test scripts using UFT.
• Write reusable, maintainable, and scalable code in VBScript and/or JavaScript.
• Integrate automated tests with CI/CD pipelines as required.
• Execute automated test suites and analyze test results.
• Identify, report, and track defects in collaboration with the development team.
• Create and maintain test documentation, including test plans, test cases, and test summary reports.
• Provide recommendations for process improvements and automation best practices.
• Mentor junior team members as needed.

Deliverables

• Robust Automation framework for the Excel add-in application – FDR Editor.
• Automated test scripts for all key UI workflows in the Excel add-in.
• Test execution reports and defect logs.
• Test documentation including:
  • Test plans
  • Test case documentation
  • Test summary reports
• Recommendations for further automation and process improvements.

 Skillset & Experience Requirements

• 5+ years in UI test automation, preferably with Excel add-in experience.
• Proficient in UFT (Unified Functional Testing).
• Strong expertise in VBScript and/or JavaScript.
• Experience with Excel object model and Office automation.
• Familiarity with CI/CD tools (e.g., Bamboo, Github) is a plus.
• Excellent problem-solving and communication skills.

Tools & Environment

• Unified Functional Testing One or Opentext Functional Testing 24.4
• Microsoft Excel (Office 365 version)
• Scripting Languages: VBScript, SQL
• Source Control: Bitbucket, Github
• CI/CD: [e.g., Bamboo, Github actions]
• Defect Tracking: [e.g., JIRA]

What we Offer

• Excellent compensation in USD.
• Opportunity to shape a key growth function at a fast-growing, values-driven company.
• Access to top-tier marketing and sales tools.
• A culture built on curiosity, ownership, relationships, and excellence.
• Hardware and software setup (mandatory).

The post Senior UI Test Automation Engineer for Excel-Based Add-in Testing (UFT) appeared first on Abstra.

Location: 100% REMOTE. Working hours are based between US Central or Eastern Time Zone.

About the Company:

Abstra is a fast-growing Nearshore Tech Talent services company that provides top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description:

Key Responsibilities:

• Process Engineering:
  • Design, analyze, and optimize industrial processes to improve efficiency, safety, and cost-effectiveness.
  • Develop and maintain process documentation, including SOPs, high-level process maps, and system level process and data diagrams.
  • Collaborate with cross-functional teams to ensure process designs align with operational and regulatory requirements.
• Automation:
  • Prototype and maintain automation workflow systems, with experience in Salesforce, Appian, Pega, or Camunda. 
  • Knowledgeable with CMMN, BPM and DMN to design, automate, and manage workflows across systems, devices and people.
  • Design and deploy automated workflows to enhance process control, reduce manual intervention, and improve system reliability.
  • Troubleshoot and resolve automation-related issues, ensuring minimal downtime and optimal performance.
  • Stay updated on emerging automation technologies and recommend solutions to improve operational efficiency.
• Business Intelligence:
  • Develop and maintain BI dashboards and reports using tools such as Power BI, Tableau, or similar platforms to provide actionable insights.
  • Analyze operational data to identify trends, inefficiencies, and opportunities for process improvement.
  • Collaborate with stakeholders to define KPIs and metrics that align with business objectives.
  • Integrate BI solutions with existing systems to enable real-time data visualization and decision-making.
• Project Management:
  • Lead and support projects related to process optimization, automation upgrades, and BI implementation.
  • Coordinate with onshore and offshore teams to ensure seamless project execution and adherence to timelines and budgets.
  • Provide technical guidance and mentorship to junior engineers and team members.

Qualifications:

• Education: Bachelor’s degree in Chemical Engineering, Mechanical Engineering, Industrial Engineering, or a related field.
• Experience:
  • Minimum of 5 years of experience in process engineering, preferably in commercial banking or related industries.
  • Hands-on experience with automation systems (e.g., UiPath, Blue Prism) and programming languages (e.g., Python, Java).
  • Proven expertise in business intelligence tools (e.g., Power BI, Tableau, Qlik) and data analysis techniques.
• Technical Skills:
  • Strong knowledge of automation protocols and systems integration.
  • Experience with data visualization, SQL, and database management.
• Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and collaboration abilities, with experience working in remote or distributed teams.
  • Ability to work under pressure in fast-paced offshore environments.
• Certifications: Relevant certifications in automation (e.g., ISA-88, ISA-95) or business intelligence (e.g., Microsoft Certified: Data Analyst Associate) are highly desirable.

What we Offer:

• Excellent compensation in USD.
• Opportunity to shape a key growth function at a fast-growing, values-driven company.
• Access to top-tier marketing and sales tools.
• A culture built on curiosity, ownership, relationships, and excellence.
• Hardware and software setup (mandatory).

The post Process Engineer appeared first on Abstra.

Location: 100% REMOTE. Working hours are based between US Central or Eastern Time Zone.

About the Company:

Abstra is a fast-growing Nearshore Tech Talent services company that provides top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description:

Key Responsibilities

• Test Strategy Development: Design and implement comprehensive testing strategies for complex APIs and services, aligning with product requirements and business goals.
• Hands-On Testing: Develop and execute automated test scripts using scripting languages like Python, Kotlin, Groovy, Java, or JavaScript/TypeScript.
• Test Automation: Utilize tools such as Selenium, Playwright, Cypress, or similar frameworks to create and maintain robust test suites.
• Collaboration: Work closely with development teams to define quality standards, resolve defects, and ensure seamless integration of new features.
• Continuous Improvement: Evaluate and integrate new tools and methodologies to enhance testing efficiency and effectiveness.

Requirements

Technical Requirements:

• Proficiency in at least one scripting language (e.g., Python, Kotlin, Java, JavaScript, Groovy).
• Strong experience with test frameworks such as Playwright, Cypress, or similar tools.
• Familiarity with API testing tools like Postman or REST Assured.
• Looking for experience with Java specifically

Experience:

• 5+ years of experience in quality assurance with a focus on APIs and services testing.
• Demonstrated ability to define and implement testing strategies for complex systems.

Soft Skills:

• Excellent problem-solving abilities and attention to detail.
• Strong communication skills and the ability to collaborate across cross-functional teams.
• Proven leadership in driving quality assurance best practices.

What we Offer:

• Excellent compensation in USD.
• Opportunity to shape a key growth function at a fast-growing, values-driven company.
• Access to top-tier marketing and sales tools.
• A culture built on curiosity, ownership, relationships, and excellence.
• Hardware and software setup (mandatory).

The post QA Automation (Java+Cypress) appeared first on Abstra.

Location: Remote. Working hours are based on the US Central or Eastern Time Zone.

About the Company:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description:

Job Functions, Essential Duties, and Responsibilities:

• +8 years in design, development, testing, and maintenance of scalable MCP server architectures using Python.
• Collaborate with cross-functional teams to integrate AI capabilities using Azure OpenAI, Langchain, and AI Agents.
• Apply prompt engineering techniques to optimize LLM interactions for precision, consistency, and business value.
• Build and maintain containerized applications using Docker and deploy via Azure DevOps pipelines.
• Work with PostgreSQL and other data technologies to design efficient and reliable data models.
• Develop and consume REST APIs to enable seamless integration across services and platforms.
• Participate in sprint planning, estimation, and retrospectives as part of an Agile Scrum team.
• Contribute to the evolution of our AI-driven development environment using tools like Cursor.
• Stay current with emerging technologies and bring a mindset of continuous learning and experimentation.

Experience, Skills, Knowledge Requirements

• A strong experience in leveraging AI and the latest tools to drive innovation and efficiency.
• Extensive experience using Python to develop web applications and back-end services.
• Experience with MCP servers.
• Extensive experience working with REST APIs.
• Experience designing, querying, and optimizing databases, particularly using PostgreSQL.
• Experience with Docker, Git, Azure DevOps, CI/CD pipelines, automated testing, and infrastructure as code.
• Familiarity with Azure Functions, Azure OpenAI, Langchain, and building AI workflows and agents.
• Exposure to GraphQL and C#.
• Experience with prompt engineering and optimizing LLM interactions for accuracy and reliability.
• Familiarity with React.
• Experience working with other developers, quality engineers (QE), ops engineers, and support engineers to ensure smooth deployment and continual operation.
• Experience participating in design discussions with both technical and non-technical audiences.
• Excellent problem-solving skills and attention to detail.
• Familiarity or experience with Agile engineering practices (test-driven development, continuous integration, pair programming, etc).
• Ability to work with legacy systems while contributing to modernization efforts.
• Strong problem-solving skills and a passion for learning and applying new technologies.
• Experience collaborating with technical and non-technical stakeholders.
• Familiarity with Agile methodologies and open-source development practices.

What We Offer:

• Flexible working hours and remote work options.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup.

The post Software Engineer – (Python / MCP Server for AI Program) appeared first on Abstra.

Location: 100% Remote. Working hours are based between the US Central-Eastern Time Zone.

About the Company:

Abstra is a fast-growing, Nearshore Tech Talent services company, providing top Latin American tech talent to U.S. companies and beyond. Founded by U.S.-bred engineers with over 15 years of experience, Abstra specializes in sourcing skilled professionals across a wide range of technologies to meet our clients’ needs, driving innovation and efficiency.

Job Description:

As a Senior Software Engineer at The Company, you will be working in a high-energy team, writing beautiful code using the best engineering practices in the industry today. Passion for problem solving and all aspects of software development is critical. We are building teams that are empowered to solve the business needs by having a rapid development and deployment pipeline with a focus on automation and continuously releasing software. As a Senior scrum team member, you will be responsible for delivering solutions that adhere to the software architecture strategy, coding standards, and established organizational policies and procedures and providing technical guidance to others in your areas of expertise.

Job Functions, Essential Duties and Responsibilities:

• Analyze software requirements to determine best solution to deliver business goals including estimating and planning throughout an agile software development lifecycle.
• Modify codebase to implement complex software modifications following appropriate standards for coding and design patterns, source code control, unit testing, and continuous integration and deployment.
• Analyze and troubleshoot complex errors in software application to determine root cause and resolution.
• Assist with testing and written description of application software changes
• Collaborate with team members, actively participate in all Scrum ceremonies and activities including pair programming and peer code review with a constant focus on continuous improvement.
• Be a driver for innovation on the scrum team by leading or assisting in technical research initiatives, sometimes working with other teams.
• Responsible for protecting, securing, and proper handling of all confidential data held by The Company to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to The Company or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.

Supervision:

• None.

Experience, Skills, Knowledge Requirements:

• Bachelor’s degree in computer science, engineering or related experience preferred.
• Technical leadership skills for effective participation in design discussions with both technical and non-technical audiences creating technical documentation and diagrams.
• Strong understanding of good object oriented design principles (patterns, cohesion/coupling, S.O.L.I.D., data
• structures and algorithms).
• Strong experience writing clean and maintainable code using engineering best practices such as unit testing, TDD, continuous integration and deployment, automation, design patterns, refactoring, etc.
• Experience with Agile SDLC practices.
• Strong problem solving and communication skills.
• Strong troubleshooting skills.
• Minimum 5 years of professional experience developing software & systems on the Microsoft Technology Stack using C# and .Net.
• Basic Experience with HTML, CSS, and JavaScript.
• Strong experience with a relational database such as Sybase, MSSQL, Oracle.
• Experience with distributed systems, Services Oriented Architecture, RESTfulservices, and Microservices development.
• Good understanding of web technologies such as HTTP, Apache HTTP.
• Proxies Experience with multi-threaded applications and memory management.
• Experience with continuous integration and deployment (CI/CD), automation, and related tools.

Nice-to-Have Skills:

• Experience documenting business solutions in technical documents and diagrams.
• Working experience with C, /C++, Python, Apache, Ngnix, Redis, jQuery, Powershell or other scripting languages.
• Experience with at least one modern JavaScipt front-end framework (ReactJS, KnockoutJS, Angular, Bootstrap) with a preference for ReactJS.
• Experience with Containerization, Docker & Kubernetes.
• Experience working with legacy code.

What We Offer:

• Flexible working hours and remote work options.
• Opportunities for professional growth and development.
• A collaborative and inclusive work environment.
• The chance to work on impactful projects with a talented team.
• Excellent compensation in USD.
• Hardware and software setup (mandatory).

The post Senior Software Engineer (C#/.Net Specialist) appeared first on Abstra.